People's United Bank Call Center Service Representative in BURLINGTON, Vermont

Job Description:

Hours: 30 hours per week

Schedule: Monday, Tuesday, Friday, & Saturday 8:30am-5:00pm

This position is responsible for resolving customer questions, complaints and requests via the telephone or e-mail adhering to internal policies and procedures and utilizing working knowledge of the organization’s products to meet department productivity and quality standards.

Continually develops and maintains working knowledge of internal policies, procedures and products.

Receives inquiries from customers by telephone or e-mail and communicates response effectively.

Utilizes automated systems to log and retrieve information.

Processes customer requests including bill payments, transfers, special handling and problem resolution.

Investigates and resolves or reports customer problems. Identifies and escalates difficult customer situations to the appropriate party.

Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

Job Requirements:

High School diploma or equivalency required.

0-2 years relevant experience.

Additional Job Requirements:

Effective verbal and listening skills to provide courteous and professional customer service. Ability to remain calm and courteous when handling difficult calls and requests.

Ability to develop and maintain working knowledge of the organization’s products and services.

Effective PC skills including, electronic mail, intranet and industry standard applications. Ability to learn to use additional applications as necessary. Ability to use phone system effectively.

Ability to work well in a team environment

Work Schedule:

Monday, Tuesday, Friday, & Saturday 8:30am-5:00pm

Posting Title:

Call Center Service Representative

Location:

BURLINGTON 2 BURLINGTON S

Address 1:

2 BURLINGTON SQUARE

Employment Type:

Part Time

Address 2:

P. O. BOX 820

Auto req ID:

11275BR

City:

BURLINGTON

Zip Code:

05401

State:

VT

11275BR

People's United Bank and its subsidiaries are equal opportunity and affirmative action employers EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other legally protected status.