Ethos Veterinary Health Client Care Specialist in Williston, Vermont

Peak Veterinary Referral Center, located in Williston, Vermont, is seeking a Client Care Specialist to join our specialty veterinary hospital team.

About the Role

The Client Care Specialist will demonstrate exceptional client service skills at all times while performing day-to-day tasks of the front desk.

Some of the essential responsibilities are to:

  • Educate clients regarding Peak services and provide clients with compassionate support throughout interactions over the phone and in person.

  • Assist clients with general information and appointment scheduling.

  • Admit and discharge pets from appointments and services, and schedule follow-ups as needed.

  • Complete reminder and follow-up communications to clients, including by phone and email.

  • Obtain referral information from veterinarians for upcoming appointments.

  • Accurately update and maintain client/pet records and files.

Schedule

Hours for this position currently will be scheduled between 7:30am and 6:00pm, Monday through Friday. There is the future potential for evening or weekend hours. We are open to considering both full-time and part-time candidates.

Qualifications and Skills

  • Qualified candidates should possess excellent interpersonal skills and be motivated to provide outstanding service to patients, clients, and our referring veterinarian community.

  • We are looking for a problem-solver who is able to be flexible in situations when protocols may not apply and when handling unanticipated tasks.

  • The right candidate will be able to develop and maintain positive working relationships and thrive in a team environment.

  • If you are a flexible, energetic, personable individual looking for an opportunity, please submit your letter of interest and resume.

Benefits of working at Peak

  • We believe in practicing high quality medicine, continuous learning, and teamwork.

  • Compensation is within a range, based on experience and skill level.

  • Full-time benefits include health insurance with the choice of a 100% employer paid plan; dental, vision, disability, and life insurances; flex spending accounts for medical and/or dependent care costs; discounted pet medical care; 401(k); Employee Assistance Program; and paid time off.