Green Mountain Coffee Product Supply Account Lead III, Retail in Williston, Vermont

Retail Product Supply Key Account Lead III

As a Product Supply Key Account Lead you are a member of the Customer Care Order Management team and will serve as a lead Supply Chain contact for defined strategic Customer(s). This is a dynamic position responsible for building the bridge between Customer requirements and Supply Chain execution; ultimately resulting in cost effective superior customer service. It is a versatile role for a highly motivated individual who thrives on organizing multiple disciplines for a common goal.

What you will do:

  • Build and maintain relationships with internal and external stakeholders

  • Manage and measure order and fulfillment activities to meet customer requirements

  • Report and communicate throughout the organization on Customer performance against internal metrics and customer scorecards

  • Proactively analyze data and trends to identify opportunities to drive supply value

  • Recommend and participate and/or lead process improvement efforts

  • Handle complex customer inquiries that require timely, creative, and innovative solutions

  • Work closely, support and train Customer Service Representatives

  • Participate and conduct regular reviews with Sales and Planning to address critical supply constraints and priorities

  • Follow all Keurig Green Mountain policies and procedures

What you must have:

  • Bachelor's degree in Business, Supply Chain or a similar field

  • 3 years’ experience in product supply &/or order management (preferably for a manufacturer of consumer products to Retail market)

  • Well-developed analytical and problem solvingskills

  • Experience operating in ERP systems, databases, and spreadsheets is required.

  • Proven track record of an inherent desire to find and execute new ways of working

  • Must be a self-starter with excellent communication skills

  • Professional and comfortable with customer-facing collaboration and communication (written and verbal)

  • Ability to travel up to 25%

Keurig is an Equal Opportunity Employer. Offers of employment are contingent upon satisfactory completion of a reference check, background check, drug/alcohol test, and documented proof of work authorization. In addition, some roles require a pre-employment medical examination to determine your ability to perform the essential duties of the job.

Job: *Supply Chain Management

Organization: *Product Supply

Title: Product Supply Account Lead III, Retail

Location: Vermont-Williston

Requisition ID: 1800494